柏拉图分析法在护理满意度评价中的作用

    Plato analysis in evaluation of nursing satisfaction

    • 摘要: 目的: 探讨柏拉图分析法在护理满意度评价中的作用。方法: 采用问卷调查及绘制柏拉图统计表的方法对住院患者进行调查和效果分析,找出不满意的要因,结合科室实际制定切实可行的改进措施。结果: 整改前“巡视”、“健康教育”、“技术”三项占患者不满意的81.0%,把此三项作为重点抓的突破点,使之降至14.0%。结论: 柏拉图分析法便于护理管理者从错综复杂的护理管理问题中找到问题的关键,对提高护理服务质量、实现护理服务零缺陷具有实用意义。

       

      Abstract: Objective: To explore the role of Plato analysis in the improvement of nursing satisfaction.Methods: Some in-patients were investigated by questionnaire and the results were demonstrated by Plato Statistical Chart.The main disfaction resons were found out and feasible measures were taken to improve the nursing care.Results: 81.0% of the patients dissatisfaction was about inspection,health-education and skill,which decreased to 14.0% after rectification.Conclusions: With the help of Plato analysis,nursing supervisors can pick out key factors from the complicated nursing problems,which will help to improve the quality of nursing care and reduce the fault to the least.

       

    /

    返回文章
    返回