李雅洁, 汪俊涛. 蚌埠市蚌山区社区居民卫生服务利用及满意度调查[J]. 蚌埠医科大学学报, 2017, 42(10): 1391-1393,1396. DOI: 10.13898/j.cnki.issn.1000-2200.2017.10.031
    引用本文: 李雅洁, 汪俊涛. 蚌埠市蚌山区社区居民卫生服务利用及满意度调查[J]. 蚌埠医科大学学报, 2017, 42(10): 1391-1393,1396. DOI: 10.13898/j.cnki.issn.1000-2200.2017.10.031
    LI Ya-jie, WANG Jun-tao. Investigation of community health service utilization and satisfaction of Bengshan district residents in Bengbu city[J]. Journal of Bengbu Medical University, 2017, 42(10): 1391-1393,1396. DOI: 10.13898/j.cnki.issn.1000-2200.2017.10.031
    Citation: LI Ya-jie, WANG Jun-tao. Investigation of community health service utilization and satisfaction of Bengshan district residents in Bengbu city[J]. Journal of Bengbu Medical University, 2017, 42(10): 1391-1393,1396. DOI: 10.13898/j.cnki.issn.1000-2200.2017.10.031

    蚌埠市蚌山区社区居民卫生服务利用及满意度调查

    Investigation of community health service utilization and satisfaction of Bengshan district residents in Bengbu city

    • 摘要: 目的:了解安徽省蚌埠市蚌山区居民对社区卫生服务利用及满意度的情况,并探讨其影响因素。方法:采用典型抽样的方法,对蚌山区15岁及以上的社区居民进行现场问卷调查,收集相关资料,应用单因素方差分析进行统计学分析。结果:居民对社区卫生服务机构的知晓率为83.60%(311/372),近1年内有156人(41.94%)利用过社区卫生服务。居民对社区卫生服务机构医护人员的服务态度、保护个人隐私方面评价最高。相对而言,居民对社区卫生服务机构的就诊程序繁简程度、基本药品供应、药品价格、收费情况、基本设备配置、随访或健康检查、健康教育服务、妇幼保健工作方面的满意度较低,特别是对妇幼保健工作评价最低。影响居民社区卫生服务利用度的因素主要有月收入、医疗支付方式及其占家庭收入的比例(P<0.05~P<0.01);影响居民对社区卫生服务满意度的主要因素为年龄和职业(P<0.05~P<0.01)。结论:尽管居民对社区卫生服务的知晓率较高,但由于社区卫生服务机构软硬件的不足及居民不正确的就诊观念,利用率及满意度还相对较低。因此,相关部门应从主要影响因素入手,采取针对性措施,不断发挥社区卫生服务"六位一体"的功能。

       

      Abstract: Objective:To investigate the community health service(CHS) utilization and satisfaction of Bengshan district residents in Bengbu city,and its influencing factors.Methods:The community residents(more than or equal to 15 years old) from Benshang district were investigated using typical sampling method,and the results of which was statistically analyzed using one-way ANOVA.Results:The awareness rate of residents to CHS was 83.60%(311/372),and 156 people(41.94%) utilized the CHS in the latest one year.The evaluation of residents on service attitude of medical staff and protecting personal privacy were the highest,and the evaluation of residents on clinical application verbosity,basic drug supply,drug price,charge,basic equipment configuration,following-up,health examination,health education service and maternal and child care were lower,especially the maternal and child care was the lowest in CHS institutions.The main factors affecting the residents utilizing the CHS included monthly income,medical payment and proportion of family income(P<0.05 toP<0.01),and the main factors affecting satisfaction of residents included age and occupation(P<0.05 to P<0.01).Conclusions:Although the awareness of residents CHS is higher,the utilization and satisfaction of residents on CHS are relatively low because of the shortage of software and hardware of CHS institution and uncorrect clinic concept of residents.Therefore,the relevant departments should take targeted measures to the main influencing factors to develop the "Six in One" function of CHS.

       

    /

    返回文章
    返回