Investigation of the awareness,utilization and satisfaction of community health service center/station in more than 60 years of age residents

Objective:To investigate the awareness,utilization and satisfaction of community health center/station in more than 60 years of age residents for providing the basis in the rational allocation of health care resource.Methods:Seven hundred permanent more than 60 years of age residents in Yuhui District of Bengbu City were investigated using the self-made "community health service center/station awareness,utilization and satisfaction survey questionnaire" by the stratified cluster sampling method.Results:The 679 valid questionnaires were withdrew,the effective rate of which was 97.0%,the awareness and utilization rates of the community health service center/station were 84.1% and 58.2%,respectively.The main purposes of utilizing the community health service center/station were seeing a doctor(72.2%),prescriptions(54.2%),following-up(10.8%),medical consultation(0.3%),physiotherapy(1.0%) and listening the health knowledge lecture(4.1%).Overall satisfaction was 78.2%.Satisfaction from high to low in the order were the interpretation of the medical staff,communication and service content(82.3%),medical environment(79.5%),medical staff service attitude(78.2%),the convenient degree of seeing a doctor(76.7%),waiting or queuing time(76.5%),facilities and equipment(76.5%),medical price(65.6%) and medical cost(63.0%),whose were higher than the general and partial satisfaction of other medical institution(P<0.01).The residents proportions of worrying about infecting with disease and misdiagnosis were 14.9% and 20.8% in the treatment process,respectively,the worry degree of who was lower than that of other medical institution(P<0.01).Logistics regression analysis showed that the age and marital status,suffering from chronic diseases,trust in medical institution were important factors of satisfaction and utilizing community health service center/station(P<0.05~P<0.01).Conclusions:The awareness,utilization and satisfaction of community health service center/station in more than 60 years of age residents in Yuhui District of Bengbu City are high,but the participation rate of health knowledge lecture is low.Community health service institutions should target to carry out the work based on the characteristics of community residents,give full play to the function of the community health service "six integration" and constantly raise the level of service of community health service center/station.